Direct text
They text your business.
Customers, guests, residents, and clients can start an SMS conversation through the business's Monshi-enabled channel.
AI SMS concierge for customer communication
Your AI SMS concierge that keeps customers moving - and routine work off your team.
Customers, guests, and residents can text your business directly, or Monshi can follow up after a missed call. It answers common questions from approved business information, gathers requests and booking or quote details where relevant, and hands conversations to staff when human involvement is needed.
More captured business. Less repetitive communication.
Customers get a useful next step while your team spends less time repeating answers, rebuilding context, and chasing incomplete requests.
Monshi live workflow
Approved answers + structured intake
Direct SMS
Brightside Services
New text
Do you clean offices on Saturdays? We also need a quote.
Hi, this is Brightside Services. Yes. Our approved hours include Saturday service. I can gather the details your team needs for a quote. About how large is the office?
About 4,000 square feet, weekly cleaning, starting next month.
Thanks. I captured the size, frequency, and timing. The team can review the request and follow up with the next step.
Approved info usedRequest details capturedStaff handoff ready
01
Customer texts
A direct SMS starts the conversation
02
Monshi responds
A useful SMS reply starts right away
03
Routine question answered
Approved Saturday hours shared
04
Request details collected
Scope, frequency, and timing captured
05
Staff handoff prepared
The team starts with useful context
Growth
Quote intent captured
Workload
Question + intake handled
Boundary
Staff decides next step
How conversations begin-and keep moving
Direct text or missed-call follow-up-then routine communication keeps moving.
Missed call
Monshi texts back.
When staff cannot answer a call, Monshi can follow up by SMS and keep the conversation moving.
Team unavailable / after hours
Routine communication keeps moving.
When staff are busy or unavailable, routine questions and intake can continue within configured boundaries.
Two business outcomes
Capture more business. Give routine work back to your team.
Grow / protect revenue
Keep real opportunities moving.
Follow up after missed calls and after-hours inquiries, then capture booking, quote, or service intent where it applies.
Missed callsBookings and quotesAfter-hours leadsService inquiries
Reduce operating workload
Keep routine work off your team.
Answer approved questions, gather request details, and prepare the context staff need before they step in.
Common questionsCustomer, resident, and guest intakeRequest detailsOrganized handoffs
How It Works
A simple communication workflow, not another inbox to babysit.
01
Respond
Respond to a direct text or follow up after a missed call while the need is still current.
02
Answer
Use approved business information for routine questions about hours, services, policies, and next steps.
03
Collect
Gather request, customer, booking, quote, or service details in a structured SMS thread.
04
Handoff
Give staff a cleaner conversation when human follow-up is needed.
Revenue and operational impact
Capture more opportunity-and give routine work back to your team.
The calculator is a conservative, illustrative estimate of missed-call recovery only. Monshi also helps redirect routine questions, intake, and context gathering without inventing a dollar value for staff time.
Channel
SMS
Growth path
Leads, bookings, quotes
Workload path
Answers and intake
Operational impact
- Routine questions answered from approved information
- Request, booking, quote, and service details collected up front
- Less phone tag and fewer front-desk interruptions
- Useful context ready when staff need to take over
Revenue Recovery Estimate
Estimate the missed-call opportunity.
Estimated monthly recovered revenue
$1,800
Illustrative, assumption-based estimate only-not a guarantee. Actual results depend on call volume, customer value, response quality, and business setup.
Platform
Respond, answer, collect, organize, and hand off.
Approved-info AI answers
Answer common questions using business information you approve, such as hours, services, location, policies, and pricing guidance.
Request, booking, and quote intake
Collect the relevant need, timing, notes, and contact details before staff respond or a configured workflow continues.
Staff handoff
Keep the AI useful without pretending it should handle everything. Human follow-up stays part of the workflow.
Organized conversation context
Keep questions, replies, customer intent, request details, and booking-related activity together for review.
Opt-out and privacy basics
SMS follow-up needs clear controls and careful boundaries. Monshi is designed around approved info and responsible handoff.
Configured, not guessed
Setup reflects your phone workflow, services, business details, and staff follow-up expectations.
Fit
Broad enough for local services. Specific enough to be useful.
Salons and barbersMed spasAuto repairHome servicesHOAs and communitiesShort-term rentalsClinics and dentalLocal professional services
Our plans
Choose the AI SMS Concierge plan that fits your team.
Starter
For small teams starting with direct SMS conversations and booking requests.
Growth
Most PopularFor growing teams answering customer questions and coordinating bookings by SMS.
Pro
For busy teams handling more SMS conversations, questions, and booking requests.
Trust
Premium setup without a technical rollout.
Monshi is strongest when it reflects how the business already works: phone setup, common questions, services, booking or quote process, and staff follow-up expectations.
Assisted setup around your existing phone, SMS, booking, and staff workflow.
Conservative AI boundaries: approved business info first, staff handoff when needed.
Built for local teams that need practical customer communication, not a complex enterprise rollout.
FAQ
Straight answers before you try it.
Is Monshi only for missed-call recovery?
No. Missed-call recovery is one important capability. Monshi also answers routine questions from approved information, collects structured requests, supports booking or quote intent where relevant, and prepares staff handoffs.
Can customers text Monshi directly?
Yes. A business can use its Monshi-enabled SMS channel as a direct customer contact point. Monshi can also begin SMS follow-up after a missed call.
Does Monshi answer phone calls with AI voice?
No. Monshi is not live AI voice answering. Customers can text your business directly, and Monshi can also follow up by SMS after a missed call.
Does Monshi replace my staff?
No. Monshi helps capture and organize customer intent, then hands conversations to staff when human follow-up is the right next step.
See where Monshi can capture opportunity and reduce routine work.
Request a free check. We will review missed opportunities, repeat questions, request intake, booking or quote needs, and the points where staff should take over.